Please feel free to contact us regarding any questions you may have regarding bird control and bird guard products. We pride ourselves on top notch customer service, and have sales engineers ready to take your order toll free at: 1-800-331-2973
1514 Veshecco Dr.
National Tool Grinding, Inc, (parent company of Birdguard) has always been committed to maintaining the accuracy, confidentiality, and security of your personal and corporate information. We have established Privacy Principles to govern our use of customer information.
National Tool Grinding does not sell, share or distribute Customer Information to any third party organization.
National Tool Grinding is responsible for maintaining and protecting customer information under its control.
The purposes for which customer information is collected shall be identified before or at the time the information is collected.
The knowledge and consent of the customer are required for the collection, use or disclosure of customer information except where required or permitted by law.
The customer information collected must be limited to those details necessary for the purposes identified by National Tool Grinding. Information must be collected by fair and lawful means.
Limiting Use, Disclosure and Retention
Customer information may only be used or disclosed for the purpose for which it was collected unless the customer has otherwise consented, or when it is required or permitted by law. Customer information may only be retained for the period of time required to fulfill the purpose for which it was collected.
Customer information must be maintained in as accurate, complete and up-to-date form as is necessary to fulfill the purposes for which it is to be used.
Safeguarding Customer Information
Customer information must be protected by security safeguards that are appropriate to the sensitivity level of the information.
National Tool Grinding is required to make information available to customers concerning the policies and practices that apply to the management of their information.
Upon request, a customer shall be informed of the existence, use and disclosure of their information, and shall be given access to it. Customers may verify the accuracy and completeness of their information, and may request that it be amended, if appropriate.
Handling Customer Complaints and Suggestions
Customers may direct any questions or inquiries with respect to the privacy principles outlined above or about our practices by contacting the designated person(s) accountable for privacy at National Tool Grinding.
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Refund & Return Policy
Due to the nature of our business being custom. National Tool Grinding does not accept returns on our custom items purchased from birdguard.com. In the event of a manufacturer's defect we will willingly replace the product for the exact product free of defects. In the event of a defect please contact us at 814-455-9400 and provide proof of defect within 14 days of receiving the product.
National Tool Grinding
1514 Veshecco Drive
Erie PA, 16501